About
Priority One

OUR COMMITMENT

With over 20,000 active home and business subscribers, Priority One Security is a veteran of the security business. We opened our first residential security office in 1996, and within a few years we launched our Commercial Security Division and opened two more offices making us one of the fastest growing security companies in the nation.

Over the next twenty-five+ years, we built our business by providing customers with state-of-the-art security solutions and reliable service that protects their loved ones, their assets, and their businesses—24 hours a day.

OUR PURPOSE

Priority One Security was founded with four goals in mind: To serve our valued clients and provide them with an extraordinary experience; To Pursue Excellence in our daily efforts; To Support our Team Members, their families, and their well beings and to give back to our community to help build a better tomorrow.

EXTRAORDINARY EXPERIENCE

We are committed to…

Consulting with each client to deliver a Solutions First assessment.
Providing expert solutions that fit each client’s personal and unique needs.
Following the Service First philosophy and employing the “3 R’s” to Receive, Respond, and Resolve.
Communicating reminders, updates, and explanations of service needs via a live person or technology.

PURSUIT OF EXCELLENCE

We are committed to…

Doing the right thing.
Asking for help from our team members if we need it.
Helping our team members when they need it.
Keeping positive and friendly to each other at all times.

TEAM & FAMILY SUPPORT

We are committed to…

Hiring highly-talented people.
Fostering strong characteristics and a strong work ethic.
Building a life-long relationship with each team member through advancements and career paths.
Encouraging fellowship, community, and unity among our team.

GIVING BACK

We are committed to…

Leading by example.
Giving charitably through fund raising.
Getting involved and participating in events.
Supporting local charities.

OUR SERVICE FIRST PHILOSOPHY

Priority One Security is more than just a security and technology company, we are a service provider, and we understand our value is delivering the best Service Experience to our clients. We are only successful if you are completely satisfied.

To underline this philosophy, Priority One’s team of professionals are committed to 10 principles of great customer service:

WE PUT SERVICE FIRST

When a customer needs something, the Priority One team follows “the 3 Rs” – Receive, Respond, and Resolve…with immediate service.

We communicate at every opportunity.

Priority One recognizes that proper communication during all phases of a project is key to a positive experience that exceeds your expectations.

We don’t just fix problems; we solve them.

Priority One’s approach to comprehensive security is to find a solution that addresses the whole picture, not just a piece of it.

We value your time.

The Priority One team respects our customers’ quality of life – we’ll be there when we say we will, and we won’t stay longer than we absolutely need to.

We are always prepared

Priority One continuously plans, organizes, trains, and equips our team to ensure effective coordination of all service and solution implementations.

We are always professional

Priority One team members are well-trained, and always remain courteous and respectful to our customers, partners, and fellow employees.

We don’t cut corners

Priority One offers proven, industry-leading technologies and the highest quality products, support, and service in the business.

We work to understand your needs

Priority One approaches every customer’s unique situation with empathy and insight, and a thorough evaluation of your requirements.

We guarantee performance

Every Priority One team member is empowered to ensure that all your security needs are fully met.

We provide a personal touch

Any decision-maker within Priority One is available to speak with you if your needs are ever not being met.

OUR COMMITMENT

OUR PURPOSE

EXTRAORDINARY
EXPERIENCE

PURSUIT OF
EXCELLENCE

TEAM & FAMILY
SUPPORT

GIVING
BACK

EXTRAORDINARY EXPERIENCE

PURSUIT OF EXCELLENCE

TEAM & FAMILY SUPPORT

GIVING BACK