3G Sunset UPDATE.

March 11, 2022

Call Priority One Security at 888-779-4167 and contact our office ASAP!

As you are aware, February 22, 2022, was the first shutoff date for AT&T’s 3G cellular service.  While some of our providers; SecureCom, Alrmnet360, and Telguard were able to negotiate an extension until July 2022, some were not able to do so. On February 22, we experienced our first wave of 3G communication failures. 

Our Monitoring station was inundated with failure to communicate signals. Customers were calling our office to report the problem. Our Customer Service and Sales departments have been working around the clock to accommodate the last-minute hold outs. While progress is being made, it is a consuming process of resources. 

The problem is real, and we ask that you take action now. While this is an industry-wide issue, we have several thousand accounts that are at risk and require a communicator or total system upgraded. We have several options to choose from and have extended some exciting promotions to help with the upgrade costs. If you have yet to do so, please contact our office today! 

We have sent multiple mailers including a certified letter explaining the process. If your system was installed before May 2018 are you most likely a victim of the 3G Sunset. In efforts to avoid interruption of service, it is imperative that you contact our office ASAP. 

The next important sunset dates include:

  • Verizon: December 2022.
  • AT&T: February 2022.
  • T-Mobile (Sprint): January 2022 (CDMA network) and their 4G LTE networks will retire in June 2022.
  • T-Mobile: July 2022.  

We can be reached toll-free at 888-779-4167 or via email customerservice@priority1security.com. Many thanks for your cooperation. 

Priority One Security

Customer Service