3G Sunset UPDATE.

March 11, 2022

Call Priority One Security at 888-779-4167 and contact our office ASAP!

As you are aware, February 22, 2022, was the first shutoff date for AT&T’s 3G cellular service.  While some of our providers; SecureCom, Alrmnet360, and Telguard were able to negotiate an extension until July 2022, some were not able to do so. On February 22, we experienced our first wave of 3G communication failures. 

Our Monitoring station was inundated with failure to communicate signals. Customers were calling our office to report the problem. Our Customer Service and Sales departments have been working around the clock to accommodate the last-minute hold outs. While progress is being made, it is a consuming process of resources. 

The problem is real, and we ask that you take action now. While this is an industry-wide issue, we have several thousand accounts that are at risk and require a communicator or total system upgraded. We have several options to choose from and have extended some exciting promotions to help with the upgrade costs. If you have yet to do so, please contact our office today! 

We have sent multiple mailers including a certified letter explaining the process. If your system was installed before May 2018 are you most likely a victim of the 3G Sunset. In efforts to avoid interruption of service, it is imperative that you contact our office ASAP. 

The next important sunset dates include:

  • Verizon: December 2022.
  • AT&T: February 2022.
  • T-Mobile (Sprint): January 2022 (CDMA network) and their 4G LTE networks will retire in June 2022.
  • T-Mobile: July 2022.  

We can be reached toll-free at 888-779-4167 or via email customerservice@priority1security.com. Many thanks for your cooperation. 

Priority One Security

Customer Service

Prevent Holiday Package Theft

December 12, 2017

It’s the Holiday Season. The season of giving and receiving from your loved ones. These days many people are ordering gifts online to quickly check gifts off their long Christmas lists. This growing trend of ordering online has also become popular for thieves. 23 Million people had packages stolen in 2016. How can you protect your personal deliveries and gifts from?

Priority One Security can help:

  1. Web Camera Security – Watch over your home and deliveries from your phone, tablet or computer. The camera will catch the thieves in action.
  2. Everyone should have a home security system and security sign. The Holidays are the time to return that sign to your yard and for safety should stay visible year round.
  3. Have your packages delivered to your office if possible where the packages are brought inside.
  4. Track your packages. You will receive a tracking number after your package is shipped. Be aware of when your items will arrive so you can make arrangements to be there or have a neighbor on alert.
  5. Require a signature on all packages. This is not the most convenient for us during the busy season but it will keep your packages safe.

Contact a Priority One Security Technician today to discuss the best options to keep your home, items, and loved ones safe during the Holidays. Call 888-407-SAFE (7233).

Test your smoke alarms monthly!

October 12, 2017

Nowadays homes are required to have smoke alarms. Every day you walk by these in your home and you tell yourself you’ve done your part to keep your home safe . . . but have you?

In the United States 1 out of every 5 home fire deaths was in a home with a smoke alarm that did not work. All of us at Priority One Security strongly advise you to take the next step and, instead of walking by the smoke alarm, stop and test it. You should do this every month! Yes, every month!

Here are some tips on smoke alarms and how to test monthly:
1. Find out what kind of smoke alarms you have. There are battery-operated, AC-powered units and Monitored Smoke Detectors. Battery Operated are inexpensive yet if you are not home you can not hear the alarm. They also require frequent inspection to determine the condition of the battery. AC-powered are installed by a professional and use a direct-wired power source. But they still need an independent battery backup. Again, if you are running errands the alarm is not protecting your home. A Monitored Smoke Detector is supervised by our UL Certified Central Station and can monitor your home 24 hrs a day.  If your alarm goes off while you are out we will be notified immediately keeping your home and pets safe. When seconds count, have a monitored fire alarm system.

2. Now you know the different types of detectors and each one must be tested monthly. Press and hold the test button on the smoke detector. It can take a few seconds to begin, but a loud, ear-piercing siren should emanate from the smoke detector while the button is pressed. If the sound is weak or nonexistent then replace the batteries. If it is still not working then you replace the unit with a functioning smoke detector or contact a professional to discuss the best detection options for your home and family.

Contact Priority One Security to talk with a highly trained technician to learn more about solutions for your home and family. Call 888-407-SAFE.

Stay Safe & Secure this Fall

October 8, 2017

October has been designated as National Security Month. You may be reviewing your computer security or cyber vulnerability but we here at Priority One want to encourage you to take this month and get educated on securing your home, your family and your peace of mind.

This Month we will be sending you safety tips, home security reminders and important steps to make sure you are protected and connected.

We want to kick off this first week of October with Shine A Light.

In the Fall the skies begin to darken early and soon the clocks will be set back making it even darker. Research shows that there is a major increase in burglaries this time of year. So we encourage you to make sure your home and surrounding area is secure. Do you have a garage, outdoor pets, bikes, outdoor furniture? This week take a moment to survey the areas outside your home that may need protection. Remember that burglars look for unprotected areas of darkness to hide in and just because you leave a light on does not mean your home is completely safe.

Not sure where to begin? Give us a call at 888-407-SAFE and one of our skilled technicians will meet with you to discuss the best solutions for your home.

Safety & Security Technology For Your Holiday Wish List

November 27, 2015

Safety & Security Technology For Your Holiday Wish List

As Cyber Monday and the holiday shopping season approaches, Priority One Security has a few suggestions for your wish list! We offer a wide range of technology solutions that not only make your home safer, but provide other enhancements as well.

For Your Home:

  • Panic & Nurse Call Systems and Medical Alert Systems: Alert the authorities or EMS in case of emergency through your keypad or specially-programmed key chains.
  • Pet-friendly motion detectors: Have furry friends? Priority One’s motion detectors are pet-friendly so you can set your alarm without worry when leaving pets at home.
  • Phone App Configuration: Some packages include app configuration for up to two devices. Our security app allows you to remotely arm and disarm your system and HVAC units, and it will send you emails and text in the event of an emergency in your home or if there’s something going on in your neighborhood, like a power outage.
  • Latchkey Technology through Total Connect System: Keep your children safe and provide yourself peace of mind with the Total Connect System. Features of latch key technology include:
    • Notification when your child arrives home or if your child is not home by a certain time,
    • Camera compatibility so that you can access clips of who walks through the door with your child,
    • And ability to create limited-access areas (think, gun safes and liquor cabinets) while you are not home.
  • Whole house distributed audio capability: Priority One can install audio throughout your home, creating a zone for each room. You can then select your source of music from an in-wall keypad, iPad or other smart device.
  • Home Theater Systems: Install automated lights, curtains, motorized screens, HD projectors and more in addition to the a/v solutions we provide.

For Your Business:

  • Distributed Audio + Video Display Systems: Similar to our residential offerings, Priority One has the expertise to install multimedia technology in your workplace. Available features for your office include: A/V enabled conference rooms, high performance theater systems, and outdoor/all-weather video and speaker systems.
  • Access Control: Managed through an online platform, an access control system can ensure employee safety. Priority One can install these systems for a one-site business or multi-site corporations. With this technology, you can cut back on re-keying needs, manage employee access and decrease walk-in threats.

Whatever is at the top of your wish list, Priority One Security will work to create solutions that fit your needs! We are committed to excellent service and products that will enhance your home or workplace.

Kitchen Safety Tips

November 13, 2015

Kitchen Safety Tips – Cooking Up A Safe Holiday Season

The holidays are here, which means family, friends, festivities and food. Whether you’re baking cookies or whipping up mashed potatoes for your feast, Priority One wants to help you avoid being displaced from your kitchen, or your home, this holiday season because of an accident. At the very least, we want to make sure you’re enjoying your feast in your home, and not forced to resort to a restaurant.

So how can you avoid being like Scott Calvin in The Santa Clause who burnt the turkey and fled to the nearest Denny’s?

Here are some basic kitchen safety tips:

  • Don’t leave the kitchen with pots and pans on the stove or the oven unattended: Distractions are numerous when you are entertaining in your home, so always make sure someone is manning the stove and oven!
  • Keep dishtowels, oven mitts and loose clothing away from the stove and open flames. While cooking, be aware of where you are placing flammable items.
  • Scalding is a common injury in the kitchen – Be careful when you lift lids from hot foods.
  • Keep a fire extinguisher in the kitchen. Accidents happen, so make sure your extinguisher is handy.
  • Place knives out of reach from children. When handling knives, don’t forget to always use a cutting board and cut away from your body.
  • Clean up spills and messes immediately. It may add to your workload, but will prevent slips or other accidents later in the day.
  • Set a timer! As we mentioned, distractions are numerous and you may be preparing multiple things at once. Save your turkey and pie from burning by setting a reminder (and don’t forget to turn off the stove after!).

We also suggest testing your smoke alarms to make sure they are functional, not only in the kitchen, but around the house too! Priority One cares about your family and your home this holiday season. We wish you a safe and joyous time with loved ones!

Fall Fire Safety

October 27, 2015

Fall Fire & Life Safety Tips

Keep Warm – and Safe – This Fall

In honor of National Fire Prevention Month, Priority One Security has fire and life safety tips and information to keep in mind as we head into the cooler months of the year. This awareness month dates back to the Great Chicago Fire of 1871 and is a time where homeowners can review current fire prevention measure to ensure your dwelling is safe!

Quick Tips

  • Ensure all combustible materials are properly stored. Seal all combustible materials, like paint cans, and store away from heat sources, which include furnaces, heaters and tin sheds.
  • Create a fire evacuation plan. Discuss the plan with your family, practice the plan, and review it regularly.
  • If you have a wood-burning fireplace, contact your local, licensed chimney sweep for periodic inspections and cleanings. This should be done annually at a minimum.
  • If you have a gas log fireplace, ensure your carbon monoxide detectors are working properly. Carbon monoxide is an odorless, colorless and tasteless gas, so detection is impossible without a proper system.
  • Hire a licensed electrician to perform necessary maintenance work. If you must do the electrical work yourself, do comprehensive research to complete the work properly. Don’t forget to review safety and building codes for your area.
  • Test ALL Smoke Detectors: Test all smoke, CO2 detectors and your alarm system on a monthly basis.

Fire and Safety Protection Solutions

Did you know that all new build residential homes are required to include builder-grade smoke detectors? Smoke detectors are also required in every bedroom in your home. It is important to note a smoke detector only alerts you to a problem; a monitored smoke detector, however, can alert proper authorities (like the fire department) in the event you are unable, or not at home, to do so.

A properly installed life safety system includes monitored bedroom smoke detectors and monitored smoke detectors in other common areas. Your life safety system should also include heat stat sensors in the attic, crawl spaces and kitchen.

Priority One Security offers fire and life safety strategies to protect your home and loved ones. Our 24 hour/7 days a week a week monitoring will give you peace of mind, especially as we move into cooler weather months where you may be using your fireplace more than usual. Give us a call to find a monitoring and safety solution best fit to your home’s needs!

Halloween Safety Tips

“Tricks” & Tips on Halloween Night

Calling all spooks, spiders and supermen: we hope you and your family are gearing up for the start of Halloween! As you purchase costumes, pick out candy and decorate your home, we’d like to take time to offer you some Halloween safety tips to make sure your Halloween is the scariest, but safest, night of the year!

  • Lock your doors: This tip may seem like a no-brainer, but you’d be surprised how many people forget to lock the doors in the midst of leaving their home with eager trick-or-treaters. You may be staying on the same street, or in eyesight of your home, but it’s still important to lock the door (and turn your security system on!).
  • Leave the light on: While you’re out, leave some exterior and interior lights on to give the appearance that you’re home. A common practice is to leave a bowl of candy out for neighborhood kids while you’re away, but please use caution, as this practice is the number one tip-off that no one is home. You may want to task older siblings with passing out candy, if you are not in a gated or secure community.
  • Trim the trees: It may sound strange, but according to Chubb Insurance Company, exterior doors and ground level windows that are obstructed by bushes or trees are an ideal target for burglars. When you’re decorating your home, consider a quick trim around these areas (exterior lights will also help deter thieves from these areas).
  • Pack the flashlight: Don’t forget to pack a flashlight when you’re out trick-or-treating! We also recommend carrying your cell phone in case of emergency – and to take pictures of your favorite ghosts and goblins.

Above all, Priority One recommends contacting the police with any suspicions of “tricksters” at play! Happy Halloween from Priority One Security!

Holiday Safety Tips

Home Safety Tips For The Holidays

November and December are among the busiest travel months of the year. Whether you’re heading across country or just down the road to celebrate the holidays with loved ones, it’s important to factor home security into your travel plans.

If you’re leaving home for an extended period of time, Priority One suggests the following holiday safety tips for your home:

  • Install or activate timed lighting: Set a couple exterior and interior lights up to turn on around 6 p.m. to give the appearance that someone is home (You can also set a timer on your holiday lights inside and outside!). We also recommend activating any motion-sensor lights.
  • Put all valuables in the safe (If you haven’t already): Keep all valuable items and important documents in a safe – preferably a fireproof and permanent safe.
  • Leave a car in the driveway: To deter burglars, you may want to leave one of your cars in the driveway. Ensure all valuables are safely stored inside, and your car is locked before you head out of town.
  • Ask a neighbor to check in: Ask a family member or friend to keep an eye on your house and collect your mail regularly.
  • Limit social media posts about vacation: Ensure your privacy settings for pictures and posts are set to family and friends only so you don’t unconsciously give the all-clear to potential mischief makers.

Of course, the best way to keep your home protected while you’re traveling is to have a state of the art home security system with 24/7 monitoring installed by a reputable and experienced home security company like Priority One Security.

Wherever you’re spending this holiday season, Priority One Security wishes you a safe and happy holidays with loved ones!

Game Day In Your Home

September 3, 2015

For some, the end of August is a busy time – start of school, end of summer, last-minute vacations. For others, it brings a most anticipated time of the year: the beginning of football season. In the south, where fall is often synonymous with football, our weekend activities focus around the television if we aren’t lucky enough to be at the stadium for the game. Just because you can’t be at the game doesn’t mean that your game day experience should suffer. Here’s where Priority One can help.

Priority One Security Is A Full Service Home Theater and Automation Company

Home TheaterPriority One is more than a security company. We are specialists in many facets of residential audio/visual needs, which makes us the perfect provider to create your in-home game day experience.

Whether you’re looking for a simple surround sound system or a sophisticated home theater experience, Priority One can install your new system with components by well-known distributors like Yamaha, Bose, Sony, Epson and more.

Here are just a couple elements your experience could have:

  • Whole house distributed audio capability: Priority One can install audio throughout your home, creating a zone for each room. You can then select your source of music from an in-wall keypad, iPad or other smart device.
  • Ramp up your home theatre beyond audio: Install automated lights, curtains, motorized screens, HD projectors and more

Game Day FootballAs an added bonus, Priority One can wire your home for structured wiring to include TV, phone and data – that means less focus on all those wires and more focus on the big game!

Let Priority One help you build best game day experience for you, your family and friends. Leave the installation up to us so you can direct all your energy to your team and the season ahead.